Title
Behavioral performance and visual attention in communication multitasking: A comparison between instant messaging and online voice chat
Abstract
Participants carried out a visual pattern-matching task on a computer while communicating with a confederate either via instant messaging (IM) or online voice chat. Communicating with a confederate led to a 50% drop in visual pattern-matching performance in the IM condition and a 30% drop in the voice condition. Visual fixations on pattern-matching were fewer and shorter during the communication task and a greater loss of fixations was found in the IM condition than the voice condition. The results, examined within a threaded cognition framework, suggest that distributing the work between the audio and visual channels reduces performance degradation. Implications for media literacy and distracted-driving are discussed.
Year
DOI
Venue
2012
10.1016/j.chb.2011.12.018
Computers in Human Behavior
Keywords
Field
DocType
Multitasking,Eye movement,Divided attention,Central bottleneck theory,Limited capacity of processing,Threaded cognition
Social psychology,Fixation (psychology),Computer science,Instant messaging,Visual attention,Eye movement,Voice chat,Cognition,Divided attention,Human multitasking,Multimedia
Journal
Volume
Issue
ISSN
28
3
0747-5632
Citations 
PageRank 
References 
16
1.23
5
Authors
7
Name
Order
Citations
PageRank
Zheng Wang1617.06
Prabu David2535.99
Jatin Srivastava3383.13
Stacie Powers4191.70
Christine Brady5161.23
Jonathan D'Angelo6231.86
Jennifer Moreland7332.05