Name
Title | ||
|---|---|---|
Requirements engineering for e-Government services: A citizen-centric approach and case study |
Abstract | ||
|---|---|---|
Throughout the last decade, user involvement in e-Government service design has been virtually non-existent. Over time, e-Government experts began to realize that these services would benefit from a citizen-centric requirements engineering approach which has led to a demand for such an approach for this particular field. This article presents a citizen-centric approach towards user requirements engineering for e-Government services. It utilizes interviews and citizen walkthroughs of low-fidelity prototypes. A case study of a social support portal illustrates the approach and shows the need for repeated citizen inquiry, as the implementation of user requirements in low-fidelity prototype design is not always accepted by prospective end-users. |
Year | DOI | Venue |
|---|---|---|
2009 | 10.1016/j.giq.2009.02.007 | Government Information Quarterly |
Keywords | Field | DocType |
Requirements engineering,e-Government,e-Services,User-centered design | Service design,Economics,User experience design,Public relations,Engineering management,Requirements analysis,Knowledge management,Requirements engineering,Requirements elicitation,Requirement,User interface design,User requirements document | Journal |
Volume | Issue | ISSN |
26 | 3 | 0740-624X |
Citations | PageRank | References |
31 | 1.06 | 25 |
Authors | ||
4 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Lex van Velsen | 1 | 139 | 15.58 |
| Thea van der Geest | 2 | 146 | 11.74 |
| Marc ter Hedde | 3 | 53 | 2.78 |
| Wijnand Derks | 4 | 83 | 21.13 |