Paper Info
Title
Using Text Mining to Create Actionable Knowledge: Application to Network Failure Incident Reports
Abstract
Leading in the innovation economy [1] requires an ability to create, comprehend, and utilize dynamic and distributed knowledge assets. This must be accomplished in a reliable, timely, and cost effective manner. Text mining technology has great potential to enhance knowledge management systems because it provides an objective analysis (reliable) of existing knowledge assets (cost effective) in a rapid manner (timely). We show, through a case study involving the analysis of computer network failure incident reports that deep analytics can be used to create actionable knowledge concerning the technical system, and entity extraction can be used to highlight the underlying social architecture of the system. Centering resonance analysis is employed to create a data model of each incident report, and hierarchical clustering, factor analysis, time series analysis, and social network analysis are used to generate insights into the management, execution, and control of the computer network system and its underlying social system.
Year
DOI
Venue
2004
10.1007/978-3-540-30545-3_7
Lecture Notes in Artificial Intelligence
Keywords
Field
DocType
computer network,factor analysis,time series analysis,text mining,social network analysis,data model,cost effectiveness,knowledge management system,social system,hierarchical clustering
Information system,Distributed knowledge,Data mining,Incident report,Social network,Computer science,Social network analysis,Knowledge engineering,Systems architecture,Analytics
Conference
Volume
ISSN
Citations 
3336
0302-9743
0
PageRank 
References 
Authors
0.34
3
3
Name
Order
Citations
PageRank
Joseph Williamson100.34
Kevin J. Dooley2523.56
Steven R. Corman3978.72