Paper Info
Title
The construction and application of knowledge navigator model (KNMTM): An evaluation of knowledge management maturity
Abstract
This study develops a knowledge navigator model (KNM(TM)) to navigate knowledge management (KM) implementation journey. The KNM comprises two frameworks: evaluation and calculation framework. Qualitative research methods, including a literature review, in-depth interviews, focus groups and content analysis, are conducted to construct the evaluation framework of KNM. An algorithm model is proposed in the calculation framework and a 30 cases survey was employed to obtain the initial version of the score ranges used to differentiate maturity levels. Several propositions and the corresponding KNM were constructed. We define the KM maturity level into five stages: knowledge chaotic stage, knowledge conscientious stage, KM stage, KM advanced stage, and KM integration stage. The evaluation framework of KNM consists of three aspects: three target management objects (culture, KM process, and information technology), 68 KM activities, and 16 key areas (KAs). The initial version of the score ranges was identified. The study results can be referenced and the methodology can be applied to other countries, although the sample is confined to industries in Taiwan.
Year
DOI
Venue
2009
10.1016/j.eswa.2008.03.005
Expert Syst. Appl.
Keywords
DocType
Volume
evaluation framework,knowledge management maturity,KM stage,KM integration stage,initial version,calculation framework,knowledge navigator model,Inter-rater reliability analysis,Knowledge navigator model (KNM™),Knowledge management,corresponding KNM,KM maturity level,KM process,KM activity,knowledge chaotic stage
Journal
36
Issue
ISSN
Citations 
2
Expert Systems With Applications
8
PageRank 
References 
Authors
0.53
32
3
Name
Order
Citations
PageRank
Ping Jung Hsieh1725.28
B. Lin21405126.39
Chinho Lin335431.35