Paper Info
Title
The governance of back office integration in e-government: some dutch experiences
Abstract
Should back office integration in e-government seen as a top down project management problem, emphasising strong leadership, or as a governance problem, focusing on organizing cooperation between information domains? A comparison of four Dutch case studies, shows that successful back office integration is being perceived as managing a process of creating a shared understanding between actors. Although project management methods identify risks in several environments, these environments are not neutral but loosely and closely related arenas with competing rationalities. Essential is the mutual recognition of core values and the interdependency between them (win-win). Interdependency can only be recognized, if actors focus on the nature of the problem and not on the allocation of competences and costs and benefits. Trust and external pressure are favouring cooperation. Moreover, it is important to anticipate on a changing political agenda. Project management methods are not obsolete, but they operate well in a stabilized environment.
Year
DOI
Venue
2005
10.1007/11545156_2
EGOV
Keywords
Field
DocType
external pressure,dutch case study,dutch experience,project management method,mutual recognition,information domain,governance problem,project management problem,office integration,political agendum,core value,costs and benefits,top down
Interdependence,Corporate governance,Back office,Public relations,Risk analysis (business),Computer science,Top-down and bottom-up design,Knowledge management,Risk management,Political agenda,Project management
Conference
Volume
ISSN
ISBN
3591
0302-9743
3-540-28466-4
Citations 
PageRank 
References 
11
1.15
2
Authors
1
Name
Order
Citations
PageRank
Victor Bekkers121116.97