Paper Info
Title
A New Instrument to Measure the Success of IT Outsourcing
Abstract
IT outsourcing has changed fundamentally since its start in the 1960's. Since IT outsourcing services evolve and expand continuously, instruments to evaluate outsourcing success in user organizations need to be modified to meet these changes. Our study develops and conceptually validates a coherent and meaningful new instrument to measure the success of IT outsourcing. The instrument combines strategic, economic, technical and social success factors. The instrument is offered to researchers to be used in future studies. Correspondingly, our instrument provides practitioners with a useful tool to use in setting goals for IT outsourcing and for evaluating their achievement.
Year
DOI
Venue
2006
10.1109/HICSS.2006.22
HICSS
Keywords
Field
DocType
it outsourcing,meaningful new instrument,useful tool,social success factor,outsourcing service,new instrument,future study,outsourcing success,conceptually validates,user organization,feedback,outsourcing
Success factors,Computer science,Knowledge management,Outsourcing,Knowledge process outsourcing
Conference
ISBN
Citations 
PageRank 
0-7695-2507-5
14
0.64
References 
Authors
19
2
Name
Order
Citations
PageRank
Tomi Dahlberg126215.13
Mari Nyrhinen2211.87