Paper Info
Title
Multimedia Chat for Helpdesks: A Practical SOA Architecture
Abstract
The existing 3rd party chat services for help desk are text based only and more effective communication between user and agent for better help desk support in multimedia chat services is called for. It would be a very expensive approach to totally re-write the code to convert the current text based chat product for supporting multimedia in chat services. An innovative SOA chat system architecture is therefore presented in this paper to create a new multimedia chat services for help desk by novel decomposition and re-composition of the services from the existing 3rd party text based chat product. A regular web mashup is memory-less which the current mashup operation is independent from the previous one. Our SOA architecture implements uniquely the session based interactive mashup mechanism which the current mashup operation is related and bundled to the previous operations in the same chat session.
Year
DOI
Venue
2008
10.1109/SERVICES-1.2008.34
SERVICES I
Keywords
Field
DocType
chat product,practical soa architecture,help desk,multimedia chat,chat service,multimedia chat service,innovative soa chat system,current mashup operation,chat session,interactive mashup mechanism,new multimedia chat service,party chat service,system architecture,software architecture,computer architecture,web pages,soa,mashups,computer science,graphical user interfaces,service oriented architecture,routing
Mashup,Architecture,World Wide Web,Web mashup,Computer science,Software architecture,Systems architecture,Multimedia,Service-oriented architecture,Desk
Conference
Citations 
PageRank 
References 
2
0.42
0
Authors
4
Name
Order
Citations
PageRank
Zon-yin Shae120621.12
Tony Bergstrom217913.92
Claudio Pinhanez314223.76
Mark Podlaseck430131.31