Title
Understanding complex IT environments using information analytics and visualization
Abstract
Today's business environments are going through several major transformations. First, most business environments are increasingly dependent upon vast amount of information. However, in part because of sheer volume, effective use of information is becoming more and more difficult. Second, the IT environments that support businesses are evolving from a simple machine- and automation-centric operational model to a complex people- and interactive service-centric operational model. Where, it becomes critical to analyze and understand the relationships between people, their skills, technologies, and organizations and effectively leverage human and technological resources to drive service delivery excellence and innovation. Unfortunately, very few tools exist to leverage the available information and analyze such relationships. This paper describes a solution, called "Business Insights Workbench" (BIW), which couples a number of information analytics techniques with a unique set of visualizations to help uncover hidden relationships among the key factors of the business environment (e.g., people, their skills, technologies, and organizations). Such understanding can bring many benefits to IT organizations, e.g., effective staffing for projects, collaboration and knowledge sharing, and technology growth and innovation. We use an IT business consulting services (IT BCS) organization as an example to illustrate our approach.
Year
DOI
Venue
2007
10.1145/1234772.1234796
CHIMIT
Keywords
Field
DocType
complex people,information analytics technique,it bcs,available information,business environment,it organization,it business consulting service,complex it environment,support business,automation-centric operational model,it environment,visualization,service delivery,information management
Data science,Artifact-centric business process model,Information management,Business analytics,Knowledge sharing,Staffing,Computer science,Knowledge management,Analytics,Excellence,Service delivery framework,Management science
Conference
Citations 
PageRank 
References 
1
0.45
5
Authors
10
Name
Order
Citations
PageRank
Amit Behal1293.66
ying chen213417.07
Cheryl Kieliszewski3222.40
Ana Lelescu4698.50
Bin He5110758.10
Jie Cui6168.88
Jeffrey Kreulen74712.01
E. Michael Maximilien8112981.39
James Rhodes94211.56
Scott Spangler1016227.58