Paper Info
Title
Using cognitive work analysis to drive usability evaluations in complex systems
Abstract
This paper describes how Cognitive Work Analysis (CWA) can be utilized to support a system-level usability analysis. Overall, we suggest that CWA-derived work tasks should be considered as useful in guiding the development of scenario-based usability questions. We also suggest that usability practitioners be mindful of the importance of time consistencies in developing scenarios and in the appropriate timing of questions throughout the scenario. When evaluating the results of a system level usability experiment it is useful to view the results in light of cognitive and attentional biases.
Year
DOI
Venue
2013
10.1007/978-3-642-39360-0_5
HCI (16)
Keywords
Field
DocType
appropriate timing,cwa-derived work task,system-level usability analysis,system level usability experiment,time consistency,complex system,scenario-based usability question,cognitive work analysis,attentional bias,usability evaluation,usability practitioner,attention,system,biases,usability
Pluralistic walkthrough,Web usability,Heuristic evaluation,Usability engineering,Computer science,Usability,Usability goals,Human–computer interaction,Cognitive walkthrough,Component-based usability testing
Conference
Citations 
PageRank 
References 
0
0.34
1
Authors
2
Name
Order
Citations
PageRank
Aren Hunter1151.56
Tania Randall200.68