Paper Info
Title
On the Context-aware, Personalized Delivery of Process Information: Viewpoints, Problems, and Requirements
Abstract
Enterprises are confronted with an increasing amount of data. This data overload makes it difficult to provide knowledge-workers and decision-makers with the needed information. Particularly challenging in this context is the integrated provision of both structured and unstructured information depending on the current process context and user, i.e., the context-aware, personalized delivery of process information. Examples of unstructured process information include all kinds of office documents or e-mails. Examples of structured process information are business process models or data from enterprise information systems. Picking up the need for a context-aware, personalized delivery of process information, this paper presents results from three empirical studies: two exploratory case studies from the automotive domain and the healthcare sector, and an online survey among 219 participants. In a first step, we identify and describe problems with respect to process-oriented information management in general and the personalized provision of process information in particular. In a second step, we derive requirements on the user-adequate handling of process information.
Year
DOI
Venue
2011
10.1109/ARES.2011.65
ARES
Keywords
Field
DocType
process information,current process context,enterprise information system,needed information,business process model,personalized delivery,process-oriented information management,structured process information,unstructured process information,unstructured information,empirical research,security,end user,ubiquitous computing,availability,information systems
Information system,Management information systems,Information integration,Data mining,Information mapping,Computer science,Automated information system,Information security management,Business process modeling,Information quality
Conference
Citations 
PageRank 
References 
11
0.58
13
Authors
3
Name
Order
Citations
PageRank
Markus Hipp1453.51
Bela Mutschler219817.97
Manfred Reichert34722373.03