Name
Abstract | ||
|---|---|---|
In lots of countries, service economy has become the dominant economy. Modern services industries require talents skillful
at multidiscipline subjects including IT services, business models, management skills, psychology, etc. There is the rise
of services science, service-oriented computing, and services computing. The multidiscipline features bring new challenges
for services science. In this paper, we go beyond the traditional view of services and propose a three-layer framework for
services science and services innovation. The framework covers service needs, service competencies, and service resources.
We believe that these are the common building blocks and foundations for modern services industries. We use Amazon as an example
to show the relevant of the framework for analyzing patterns of services innovation. We also use this framework to derive
a set of service curricula for training talents for modern services. |
Year | DOI | Venue |
|---|---|---|
2008 | 10.1007/s11761-008-0020-9 | Service Oriented Computing and Applications |
Keywords | Field | DocType |
etc. these three service types have some overlap but at the sam,sitting in themiddle,data center outsourcing service,etc. third,wealsousethisframeworktoderiveasetofservicecurricula for training talents for modern services. keywords services science · services innovation · service needs · service competency · service resources · service curricula service,thereareservicesservingsmallandmediumbusi- ness smb such as online customer relationship manage- ment crm service,import/export service,service industry,customer relationship management,business model,service oriented computing,data center | Services computing,Industrialization of services business model,Goods and services,Computer science,Service bureau,Service system,Knowledge management,Service product management,Business model,Service delivery framework | Journal |
Volume | Issue | ISSN |
2 | 1 | 1863-2394 |
ISBN | Citations | PageRank |
0-7695-3003-6 | 12 | 1.20 |
References | Authors | |
17 | 3 | |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Hong Cai | 1 | 21 | 4.37 |
| Jen-Yao Chung | 2 | 1489 | 243.42 |
| Hui Su | 3 | 293 | 33.30 |