Title
Business Process Integration of Multiple Customer Order Review Systems
Abstract
Mergers and acquisitions of small- to medium-size manufacturing firms often result in an inefficient system of operations. A major issue is how to integrate existing operations from different business processes to streamline service and exploit economy of scales. Standard methodologies are often not adequate in these situations and there is a need for a new methodology to focus on consolidation of processes. We develop a mathematical model of the problem and show that the integration problem can be solved by quantitative techniques such as optimization and Monte Carlo simulation. We study general properties of the model and apply it to the consolidation of the contract review system of a particular company. We show that our approach not only improved the overall performance of this company but also can be used for other companies in similar situation.
Year
DOI
Venue
2010
10.1109/TEM.2009.2023109
Engineering Management, IEEE Transactions
Keywords
Field
DocType
contract review system,contracts,optimisation,quantitative techniques,process control,integration problem,business process integration,centralized control,monte carlo simulation,queuing analysis,customer services,mathematical model,multiple customer order review systems,merging,small-to medium-size manufacturing firms,corporate acquisitions,streamline service,optimization,simulation,small-to-medium enterprises,monte carlo methods,business process re-engineering,economies of scale,business process,business,servers
Monte Carlo method,Business process,Server,Exploit,Process control,Engineering,Consolidation (soil),Mergers and acquisitions,Economies of scale,Management science
Journal
Volume
Issue
ISSN
57
3
0018-9391
Citations 
PageRank 
References 
4
0.43
11
Authors
2
Name
Order
Citations
PageRank
Li Chen1778.25
Manuel Núñez240.43