Paper Info
Title
The Shadow of ECM: The Hidden Side of Decision Processes
Abstract
This article provides an analysis of the correlation between a competitive advantage derived from improved decision-making processes and knowledge management through enterprise content management (ECM) platforms. Therefore, it expands literature on knowledge management and explicates the relationships among knowledge management systems, ECM systems, and decision-making processes. In other words our research question is: are the ECM systems able to create value for organizations? If Yes, how? In the studied case, we have seen that decision makers achieve their best performance through improved quantity and quality of input to the decisional process, as well as better formalization of knowledge included through all phases of the process thank to the adoption of ECM systems.
Year
DOI
Venue
2010
10.3233/978-1-0750-577-8-3
DSS
Keywords
Field
DocType
hidden side,enterprise content management,improved quantity,knowledge management,improved decision-making process,decision-making process,better formalization,knowledge management system,decision processes,best performance,decisional process,ecm system
Shadow,Research question,Computer science,Competitive advantage,Decision support system,Knowledge management,Enterprise content management,Action research,Decision process
Conference
Volume
ISSN
Citations 
212
0922-6389
2
PageRank 
References 
Authors
0.36
8
4
Name
Order
Citations
PageRank
Alessandro Zardini193.24
Lapo Mola2436.24
Jan vom Brocke31206101.21
Cecilia Rossignoli4418.97