Paper Info
Title
The barriers to and benefits of use of ICT for people with visual impairment
Abstract
This paper reports results from a focus group interview and a field study, which includes 28 visually impaired PC users in Norway. The main goal of the study was to identify benefits of, and barriers to, use of ICT for the visually impaired, and to propose measures to remove barriers. The use of Internet services, mobile phones, kiosks, ticket machines, ATMs, and queuing management systems, were studied. Visually impaired users' encounters with technology were investigated through a focus group interview, observation of task-solving activities, and semi-structured interviews. The analysis revealed that several commonly used ICT services, such as online banking, electronic forms, and learning material have major accessibility problems. The first barrier is often mechanisms for registration and authentication. The proliferation of inaccessible everyday technologies, unstable systems, and lack of training constitutes other major challenges. Based on the findings some suggestions for further development and research priorities are suggested.
Year
DOI
Venue
2011
10.1007/978-3-642-21672-5_49
HCI (5)
Keywords
Field
DocType
major accessibility problem,field study,semi-structured interview,pc user,inaccessible everyday technology,internet service,focus group interview,major challenge,electronic form,ict service,visual impairment
Visual impairment,World Wide Web,Internet privacy,Computer science,Universal design,Ticket,Information and Communications Technology,Management system,Interactive kiosk,Focus group,The Internet
Conference
Volume
ISSN
Citations 
6765
0302-9743
4
PageRank 
References 
Authors
0.73
12
1
Name
Order
Citations
PageRank
Kristin Fuglerud1314.82