Paper Info
Title
Punishment, Justice, and Compliance in Mandatory IT Settings
Abstract
This paper aims to understand the influence of punishment and perceived justice on user compliance with mandatory information technology (IT) policies. Drawing on punishment research and justice theory, a research model is developed. Data collected from a field survey of enterprise resource planning (ERP) users are analyzed to test the proposed hypotheses. The results indicate that IT compliance intention is strongly influenced by perceived justice of punishment, which is negatively influenced by actual punishment. When perceived justice of punishment is considered, the effect of satisfaction on compliance intention decreases and that of perceived usefulness becomes insignificant. This paper contributes to information systems (IS) research and practice by drawing attention to the importance of punishment, particularly perceived justice of punishment, in mandatory IT settings. It delineates the relationships among actual punishment, punishment expectancy, perceived justice of punishment, and IT compliance intention, and thus provides a better understanding of user compliance behavior in mandatory IT settings.
Year
DOI
Venue
2011
10.1287/isre.1090.0266
Information Systems Research
Keywords
Field
DocType
mandatory information technology,user compliance behavior,punishment expectancy,user compliance,justice theory,mandatory it settings,actual punishment,punishment research,mandatory it setting,it compliance intention,compliance intention decrease
Information system,Social psychology,Distributive justice,Expectancy theory,Economics,Enterprise resource planning,Field survey,Information technology,Procedural justice
Journal
Volume
Issue
ISSN
22
2
1047-7047
Citations 
PageRank 
References 
39
0.75
22
Authors
3
Name
Order
Citations
PageRank
Yajiong Xue1196161.35
Huigang Liang2211466.80
Liansheng Wu3721.50