Paper Info
Title
A Framework for Product-Service Design for Manufacturing Firms
Abstract
Manufacturers propose services around the products they deliver to increase their competitiveness and reach objectives of profitability satisfying specific customer needs. Loyalty can be obtained under the condition that isolated offerings are replaced by integrated value adding solution composed of a product and of one or more product-service. The design of such solution requires to take account of four narrowly overlapping dimensions: the product, the product-service, the process and the organization. A challenge is to propose a model to support the firm core competence widening taking account of all the dimensions together, analyzing how they are interlinked and how they allow to design the coherent value adding solution. In this paper the two first stages of a methodology for new product-service development for manufacturing firms are presented that take account of firm's environment, core competence, processes as well as the benefits expected by service delivery and the service value.
Year
DOI
Venue
2009
10.1007/978-3-642-16358-6_80
ADVANCES IN PRODUCTION MANAGEMENT SYSTEMS: NEW CHALLENGES, NEW APPROACHES
Keywords
Field
DocType
Product-service systems,service value,service engineering
Service design,Core competency,Loyalty,Profitability index,Core product,Industrial organization,Product-service system,Design for manufacturability,Marketing,Service delivery framework,Business
Conference
Volume
ISSN
Citations 
338
1868-4238
1
PageRank 
References 
Authors
0.55
0
2
Name
Order
Citations
PageRank
Thècle Alix1194.40
Bruno Vallespir211520.01