Name
Title | ||
|---|---|---|
Differences in Critical Success Factors in ERP Systems Implementation in Australia and China: A Cultural Analysis |
Abstract | ||
|---|---|---|
Enterprise Resource Planning (ERP) systems are integrated, enterprise-wide systems that provide automated support for standard business processes within organisations. They have been adopted by organisations throughout the world with varying degrees of success. Implementing ERP systems is a complex, lengthy and expensive process. In this paper we synthesise an ERP systems implementation process model and a set of critical success factors for ERP systems implementation. Two case studies of ER P systems implementation, one in Australia and one in China are reported. The case studies identify which critical success factors are important in which process model phases. Case study analysis then explains the differences between the Australian and Chinese cases using national cultural characteristics. Outcomes of the research are important for multinational organisations implementing ERP systems and for consulting companies assisting with ERP systems implementation in different countries. I. INTRODUCTION Organisations have been increasingly moving towards purchasing software packages throughout the 1990s. Enterprise Resource Planning (ERP) systems are comprehensive, fully integrated software packages that provide automated support for most of the standard business processes within organisations. A company's investment in ERP systems is typically measured in millions of dollars (1) and the total market for ERP systems is forecast to be over $70 billion dollars by 2002 (2). The benefits claimed for ERP systems are reduced operating and maintenance costs for information systems, reduced administrative expenses and more efficient business processes, better quality information for decision making, and increased capacity to handle growth |
Year | Venue | Keywords |
|---|---|---|
2000 | ECIS | information system,p system,business process,process model,critical success factor |
Field | DocType | Citations |
Critical success factor,Multinational corporation,Enterprise resource planning,Business process,Computer science,China,Knowledge management,Cultural analysis | Conference | 66 |
PageRank | References | Authors |
5.29 | 5 | 6 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Graeme G. Shanks | 1 | 1345 | 168.15 |
| Anne N. Parr | 2 | 72 | 6.11 |
| Bin Hu | 3 | 66 | 5.29 |
| Brian J. Corbitt | 4 | 423 | 40.63 |
| Theerasak Thanasankit | 5 | 266 | 16.20 |
| Peter B. Seddon | 6 | 1323 | 82.53 |