Paper Info
Title
Learning, working, and innovation: a case study in the insurance industry
Abstract
The worldwide environment in which strategic information technology (IT) initiatives are deployed is changing. Increasingly, these IT investments are intended to produce not only internal operating efficiencies and cost savings but also external market outcomes. The linkage between IT investments and business value is critical in the service sector for industries, such as financial services, transportation, and retailing, where IT is an integral part of the products and services delivered to customers. Using case study research data from six large North American companies and recent theory as our guide, this paper identifies ways in which information systems (IS) organizations can become more innovative by using learning as the bridge between working and innovation. To illustrate the findings, we present data from a case study at Sun Life Assurance Company of Canada, a large, multinational North American insurance company.
Year
Venue
Keywords
1996
J. of Management Information Systems
present data,Sun Life Assurance Company,strategic information technology,multinational North American insurance,information system,IT investment,large North American company,insurance industry,case study research data,case study,business value
DocType
Volume
Issue
Journal
12
3
Citations 
PageRank 
References 
13
1.08
10
Authors
2
Name
Order
Citations
PageRank
John C. Henderson11759202.11
Christine M. A. Lentz2211.55