Title
Automating Knowledge Transfer and Creation in Knowledge Intensive Business Processes
Abstract
It is a well known fact that a wealth of knowledge lies in the head of employees making them one of the most or even the most; valuable asset of organisations. But often this knowledge is not documented and organised in knowledge systems as required by the organisation, but informally shared. Of course this is against; the organisation's aim for keeping knowledge reusable as well as easily and permanently available independent of individual knowledge workers. In this contribution we suggest a solution which captures the collective knowledge to the benefit of the organisation and the knowledge worker. By automatically identifying activity patterns and aggregating them to tasks as well as by assigning resources to these tasks, our proposed solution fulfils the organisation's need for documentation and structuring of knowledge work. On the other hand it fulfils the the knowledge worker's need for relevant, currently needed knowledge, by automatically milling the entire corporate knowledge base and providing relevant, context dependent information based on his/her current task.
Year
DOI
Venue
2008
10.1007/978-3-642-00328-8_68
Lecture Notes in Business Information Processing
Keywords
Field
DocType
knowledge systems,business process
Systems engineering,Domain knowledge,Computer science,Personal knowledge management,Knowledge transfer,Knowledge-based systems,Knowledge management,Knowledge value chain,Knowledge engineering,Organizational learning,Knowledge base,Process management
Conference
Volume
ISSN
Citations 
17
1865-1348
4
PageRank 
References 
Authors
0.44
11
6
Name
Order
Citations
PageRank
Michael Granitzer182280.14
Gisela Granitzer2605.49
Klaus Tochtermann340570.25
Stefanie N. Lindstaedt454461.48
Andreas S. Rath5807.56
Wolfgang Groiß640.44