Paper Info
Title
Transdisciplinary Approach to Service Design Based on Consumer's Value and Decision Making
Abstract
Science and technology are expected to support actual service provision and to create new services to promote service industries' productivity. However, those problems might not be solved solely in a certain research area. This paper describes that it is necessary to establish transdisciplinary approaches to service design in consideration of consumers' values and decision making. Recent research trends of services are overviewed. Then a research framework is proposed to integrate computer sciences, human sciences, and economic sciences. Three study examples of services are then presented. The first study is a multi-agent simulation of a cellular telephone market based on results of a psychological survey. The second presents a cognitive model constructed through integration of questionnaire data of a retail business and Bayesian network modeling. The third presents a pricing mechanism design for service facilities--movie theaters--using an economic experiment and agent-based simulation.
Year
DOI
Venue
2010
10.4018/joci.2010100804
IJOCI
Keywords
Field
DocType
recent research trend,service facility,transdisciplinary approach,agent-based simulation,economic science,new service,economic experiment,service design,research framework,service industry,certain research area,actual service provision
Service design,Data mining,Service level objective,Computer science,Service system,Knowledge management,Service guarantee,Service product management,Service level requirement,Data as a service,Service delivery framework
Journal
Volume
Issue
Citations 
1
1
4
PageRank 
References 
Authors
0.56
8
5
Name
Order
Citations
PageRank
Takeshi Takenaka1206.56
Kousuke Fujita260.98
Nariaki Nishino379.47
Tsukasa Ishigaki4163.98
Yoichi Motomura531240.26