Name
Title | ||
|---|---|---|
Service Augmentation and Customer Satisfaction: An Analysis of Cell Phone Services in Base-of-the-Pyramid Markets. |
Year | Venue | Keywords |
|---|---|---|
2012 | ICIS | customer satisfaction |
Field | DocType | Citations |
Customer intelligence,Customer retention,Customer delight,Customer satisfaction,Advertising,Service quality,Computer science,Customer to customer,Customer advocacy,Marketing,Customer equity | Conference | 3 |
PageRank | References | Authors |
0.39 | 11 | 4 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Jiban Khuntia | 1 | 36 | 17.32 |
| Sunil Mithas | 2 | 923 | 50.57 |
| Ritu Agarwal | 3 | 5700 | 318.22 |
| Prasanto K. Roy | 4 | 18 | 2.09 |