Name
Title | ||
|---|---|---|
Modeling and simulation of a pacing engine for proactive campaigns in contact center environment |
Abstract | ||
|---|---|---|
Proactive contact campaigns play a growing role in modern contact centers. Their traditional usage as a telemarketing tool now is widely extended to different types of service notifications. In this paper we describe the most common model of a proactive telephone contact campaign, suggest several methods of its pacing algorithm and present simulation results. |
Year | Venue | Keywords |
|---|---|---|
2008 | SpringSim | proactive telephone contact campaign,telemarketing tool,modern contact center,common model,different type,present simulation result,pacing algorithm,pacing engine,traditional usage,contact center environment,proactive contact campaign,service notification,proactive campaign,modeling and simulation,type of service |
Field | DocType | ISBN |
Modeling and simulation,Computer science,Type of service,Simulation,Contact center,Real-time computing | Conference | 1-56555-319-5 |
Citations | PageRank | References |
0 | 0.34 | 4 |
Authors | ||
3 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Nikolay Korolev | 1 | 6 | 1.62 |
| Herbert Ristock | 2 | 7 | 1.99 |
| Nikolay Anisimov | 3 | 3 | 1.86 |