Paper Info
Title
Public and municipal services register: a back office system for one stop shop e-services portal in Russian federation
Abstract
Public and Municipal Services Register (PMSR) is a Master Data Management System which implements specific business rules for more than 480 Russian public services. Through PMSR public services description and implementation is provided by all federal agencies. PMSR serves as a back office system for federal one stop shop e-services portal www.gosuslugi.ru. Through e-services portal citizens can get direct access and trace public services business logic. PMSR will serve as a basis for future e-government services maturity growth. Through system demonstration authors want to emphasize all current results of administrative reform and e-government creation process in Russian Federation for the past eight years (2002-2010).
Year
DOI
Venue
2011
10.1145/2037556.2037619
DG.O
Keywords
Field
DocType
stop shop e-services portal,e-government creation process,russian federation,future e-government services maturity,russian public service,e-services portal citizen,pmsr public services description,federal agency,office system,public services business logic,specific business rule,municipal service,business process model,business process modeling,business rules,information system,public administration,business process reengineering
Municipal services,One stop shop,Back office,Public relations,E-services,Business logic,Business process reengineering,Business rule,Business,E-governance
Conference
Citations 
PageRank 
References 
0
0.34
0
Authors
2
Name
Order
Citations
PageRank
Evgeny Styrin163.59
Andrey Zhulin241.16