Paper Info
Title
Benchmarking e-Government: A comparison of frameworks for computing e-Government index and ranking
Abstract
Countries are often benchmarked and ranked according to economic, human, and technological development. Benchmarking and ranking tools, such as the United Nation's e-Government index (UNDPEPA, 2002), are used by decision makers when devising information and communication policies and allocating resources to implement those policies. Despite their widespread use, current benchmarking and ranking tools have limitations. For instance, they do not differentiate between static websites and highly integrated and interactive portals. In this paper, the strengths and limitations of six frameworks for computing e-Government indexes are assessed using both hypothetical data and data collected from 582 e-Government websites sponsored by 53 African countries. The frameworks compared include West's (2007a) foundational work and several variations designed to address its limitations. The alternative frameworks respond, in part, to the need for continuous assessment and reconsideration of generally recognized and regularly used frameworks.
Year
DOI
Venue
2011
10.1016/j.giq.2010.09.006
Government Information Quarterly
Keywords
Field
DocType
Benchmarking,e-Government index,e-Government ranking
Data science,Communication policies,Economics,E-Government,Ranking,Continuous assessment,Benchmarking
Journal
Volume
Issue
ISSN
28
3
0740-624X
Citations 
PageRank 
References 
22
0.98
12
Authors
3
Name
Order
Citations
PageRank
Abebe Rorissa126216.76
Dawit Demissie2503.64
Theresa Pardo37210.53