Paper Info
Title
Using enterprise architecture analysis and interview data to estimate service response time
Abstract
Insights into service response time is important for service-oriented architectures and service management. However, directly measuring the service response time is not always feasible or can be very costly. This paper extends an analytical modeling method which uses enterprise architecture modeling to support the analysis. The extensions consist of (i) a formalization using the Hybrid Probabilistic Relational Model formalism, (ii) an implementation in an analysis tool for enterprise architecture and (iii) a data collection approach using expert assessments collected via interviews and questionnaires. The accuracy and cost effectiveness of the method was tested empirically by comparing it with direct performance measurements of five services of a geographical information system at a Swedish utility company. The tests indicate that the proposed method can be a viable option for rapid service response time estimates when a moderate accuracy within 15% is sufficient.
Year
DOI
Venue
2013
10.1016/j.jsis.2012.10.002
J. Strategic Inf. Sys.
Keywords
Field
DocType
moderate accuracy,analysis tool,interview data,rapid service response time,service response time,service management,enterprise architecture analysis,hybrid probabilistic relational model,analytical modeling method,service-oriented architecture,enterprise architecture,performance,information systems,quality of service
Service design,Service management,Enterprise architecture,Computer science,Knowledge management,Enterprise information system,Service level requirement,Enterprise integration,Enterprise information security architecture,View model,Marketing
Journal
Volume
Issue
ISSN
22
1
0963-8687
Citations 
PageRank 
References 
10
0.53
50
Authors
4
Name
Order
Citations
PageRank
Per Närman130016.08
Hannes Holm219114.59
Mathias Ekstedt363449.70
Nicholas Honeth4242.58