Name
Abstract | ||
|---|---|---|
This paper proposes that the help systems provided for current software applications do not adequately support the natural help seeking behaviours of human beings. To test this hypothesis, theories about help seeking behaviours were used to design an evaluation instrument. This instrument is applied to the help systems of some well known software applications. The findings suggest that these systems do not match natural help-seeking behaviours, with deficiencies particularly in support for adaptivity, communications and creativity. |
Year | DOI | Venue |
|---|---|---|
2006 | 10.1145/1228175.1228266 | OZCHI |
Keywords | Field | DocType |
human help,evaluation instrument,natural help,help system,software application,current software application,human being,effective help system,natural help-seeking behaviour,system design,hci,interaction design | Help-seeking,Interaction design,Computer science,Human–computer interaction,Software,Creativity | Conference |
ISBN | Citations | PageRank |
1-59593-545-2 | 7 | 0.67 |
References | Authors | |
8 | 1 | |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Matthew Willis | 1 | 9 | 2.44 |