Paper Info
Title
Framing the user experience: information biases on website quality judgement
Abstract
Understanding the complexities of users' judgements and user experience is a prerequisite for informing HCI design. Current user experience (UX) research emphasises that, beyond usability, non-instrumental aspects of system quality contribute to overall judgement and that the user experience is subjective and variable. Based on judgement and decision-making theory, we have previously demonstrated that judgement of websites can be influenced by contextual factors. This paper explores the strength of such contextual influence by investigating framing effects on user judgement of website quality. Two experimental studies investigate how the presentation of information about a website influences the user experience and the relative importance of individual quality attributes for overall judgement. Theoretical implications for the emerging field of UX research and practical implications for design are discussed.
Year
DOI
Venue
2008
10.1145/1357054.1357190
CHI
Keywords
Field
DocType
current user experience,website quality,information bias,system quality,contextual factor,user experience,hci design,overall judgement,user judgement,individual quality attribute,website quality judgement,ux research,framing effect
Framing (construction),User experience design,Framing effect,Computer science,Usability,Judgement,Knowledge management,Human–computer interaction,Website quality
Conference
Citations 
PageRank 
References 
29
1.59
14
Authors
3
Name
Order
Citations
PageRank
Jan Hartmann129712.57
Antonella De Angeli292575.05
Alistair G. Sutcliffe32913256.17