Paper Info
Title
Zanzibar OpenIVR: an open-source framework for development of spoken dialog systems
Abstract
The maturity of standards and the availability of open source components for all levels of the MRCP stack provide us with new opportunities for the development of spoken dialog technology. In this paper a standard-based and modular architecture for interactive voice response (IVR) systems is presented together with its implementation - Zanzibar OpenIVR. The architecture, described in terms of components and standards, is compared to other existing frameworks. The usage of our framework is discussed regarding different aspects of spoken dialog technology such as speech recognition and synthesis, integration of the components, dialog management, natural language understanding. It is designed to work over VoIP as well as with usual telephony communication channels, thus provides an ability for web based access. Zanzibar OpenIVR is able to serve as a starting point for building dialog systems and research in voice-enabled technologies.
Year
DOI
Venue
2011
10.1007/978-3-642-23538-2_47
TSD
Keywords
Field
DocType
different aspect,voice-enabled technology,modular architecture,dialog system,zanzibar openivr,existing framework,dialog technology,dialog management,interactive voice response,natural language understanding,open-source framework,voip
Dialog box,Spoken dialog systems,Computer science,Interactive voice response,VoiceXML,Speech recognition,Natural language understanding,Natural language processing,Artificial intelligence,Dialog system,Web application,Voice over IP
Conference
Volume
ISSN
Citations 
6836
0302-9743
4
PageRank 
References 
Authors
0.62
4
4
Name
Order
Citations
PageRank
Dmytro Prylipko1664.65
Dirk Schnelle-Walka2269.11
Spencer Lord340.62
Andreas Wendemuth445141.74