Name
Title | ||
|---|---|---|
An empirical study of the use of visually enhanced voip audio conferencing: the case of IEAC |
Abstract | ||
|---|---|---|
IBM Enhanced Audio Conferencing (IEAC) is a VoIP-based audio conferencing system that, like several other systems, provides a visualization showing who is present and their states (e.g., speaking, muted). This paper presents the first study of the use of such a system. Drawing on log files collected over six weeks of use by over 1300 corporate employees, and interviews with 10 of them, we look at how and why various features of the system are used and what sorts of practices are supported. Our findings shed light on the factors that drive the use of visual enhancements to audio conferencing, and suggest further research topics. |
Year | DOI | Venue |
|---|---|---|
2007 | 10.1145/1240624.1240780 | CHI |
Keywords | Field | DocType |
visual enhancement,research topic,various feature,audio conferencing,voip-based audio conferencing system,voip audio conferencing,ibm enhanced audio conferencing,corporate employee,empirical study,telephony,voice,voip | IBM,World Wide Web,Teleconference,Computer science,Visualization,Conference call,Social translucence,Telephony,Multimedia,Empirical research,Voice over IP | Conference |
Citations | PageRank | References |
6 | 0.57 | 18 |
Authors | ||
8 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Xianghua Ding | 1 | 203 | 25.78 |
| Thomas Erickson | 2 | 1353 | 171.98 |
| Wendy A. Kellogg | 3 | 1636 | 264.27 |
| Stephen Levy | 4 | 68 | 52.46 |
| James E. Christensen | 5 | 6 | 0.90 |
| Jeremy Sussman | 6 | 355 | 64.63 |
| Tracee Vetting Wolf | 7 | 122 | 11.32 |
| William E. Bennett | 8 | 41 | 27.62 |