Paper Info
Title
Using Case-Based Reasoning and Principled Negotiation to provide decision support for dispute resolution.
Abstract
The growing use of Information Technology in the commercial arena leads to an urgent need to find alternatives to traditional dispute resolution. New tools from fields such as artificial intelligence (AI) should be considered in the process of developing novel online dispute resolution (ODR) platforms, in order to make the ligation process simpler, faster and conform with the new virtual environments. In this work, we describe UMCourt, a project built around two sub-fields of AI research: Multi-agent Systems and Case-Based Reasoning, aimed at fostering the development of tools for ODR. This is then used to accomplish several objectives, from suggesting solutions to new disputes based on the observation of past similar disputes, to the improvement of the negotiation and mediation processes that may follow. The main objective of this work is to develop autonomous tools that can increase the effectiveness of the dispute resolution processes, namely by increasing the amount of meaningful information that is available for the parties.
Year
DOI
Venue
2013
10.1007/s10115-012-0563-0
Knowl. Inf. Syst.
Keywords
Field
DocType
case based reasoning,adr,expert system,batna,negotiation,information retrieval,alternative dispute resolution,best alternative to a negotiated agreement,ai,online dispute resolution,artificial intelligence
Data mining,Dispute resolution,Computer science,Decision support system,Expert system,Online dispute resolution,Best alternative to a negotiated agreement,Alternative dispute resolution,Case-based reasoning,Negotiation
Journal
Volume
Issue
ISSN
36
3
0219-3116
Citations 
PageRank 
References 
24
1.38
20
Authors
5
Name
Order
Citations
PageRank
Davide Carneiro123632.47
Paulo Novais2883171.45
Francisco Andrade310513.00
john zeleznikow451377.54
José Neves558075.09