Paper Info
Title
The Role of End User in E-Government Application Development: A Conceptual Model in the Agricultural Context
Abstract
This paper describes a new conceptual approach of e-government application development in which end users such as government managers, responsible officials and citizens at different levels can engage in effective service delivery, particularly in the agricultural sector. This approach provides end-user specific customizable provisions in which responsible government officials can design public services for the target end-user groups/local citizens such as primary producers. In the G2C Government to Citizen dimension, the author focuses on a hypothetical case of an e-government solution that provides various agricultural extension services such as training, awareness, consultation services, and knowledge sharing services provision, according to individual or farming requirements. This initiative reinforces a shift from the traditional information portal process to a new provision where citizens/primary producers can actively contribute in designing their useful services from the relevant government agencies. This paper presents a generic process model and identifies the critical interplaying roles between the end-user groups. The study argues that the process model may be operationalized in various other government service sectors.
Year
DOI
Venue
2012
10.4018/joeuc.2012070104
JOEUC
Keywords
Field
DocType
process model,end-user group,e-government application development,services provision,primary producer,generic process model,relevant government agency,responsible government official,agricultural context,government service sector,end-user specific customizable provision,conceptual model,government manager,end user
Responsible government,Conceptual model,End user,Knowledge sharing,Computer science,Knowledge management,Operationalization,Agricultural extension,Service delivery framework,Marketing,Government
Journal
Volume
Issue
ISSN
24
3
1546-2234
Citations 
PageRank 
References 
1
0.35
37
Authors
1
Name
Order
Citations
PageRank
Shah Jahan Miah14813.24