Paper Info
Title
The role of message-sequences in the sustainability of an online support community for older people
Abstract
This article presents an investigation of an online support community for older people, analyzing a data-set of messages posted over the period of six years. We studied messages that are related to each other which we call "message-sequences". We investigated the content of message-sequences and linked our findings to the level of activity of the online support community over time. We show how certain sequences of messages within the online community are related to the level of activity thus providing valuable insight into the role of message-sequences in sustaining online support communities for older people. We conclude that the mutual exchange of personal information and receiving support after talking about personal problems are basic components for the sustainability of the online community, whereas conversations that go off the topic of the online community seem to be related to a decrease in the level of activity.
Year
DOI
Venue
2010
10.1111/j.1083-6101.2010.01523.x
JOURNAL OF COMPUTER-MEDIATED COMMUNICATION
Keywords
Field
DocType
older people,online support community,sustainability
Online community,Online participation,Psychology,Personally identifiable information,Personal problems,Multimedia,Sustainability
Journal
Volume
Issue
ISSN
15
2
1083-6101
Citations 
PageRank 
References 
10
0.59
22
Authors
3
Name
Order
Citations
PageRank
Ulrike Pfeil146632.58
Panayiotis Zaphiris296990.13
Stephanie Wilson322121.55