Paper Info
Title
Managing user acceptance towards enterprise resource planning (ERP) systems: understanding the dissonance between user expectations and managerial policies
Abstract
Discourse on enterprise resource planning (ERP) systems acceptance is rife among MIS scholars as they seek to comprehend the underlying psychological and environmental factors influencing user adoption behavior. Researchers are especially keen to understand why the utilization of ERP among organizational members often remains at a perfunctory level. As such, the objective of this case study on GlobalMNC's SAP implementation experience hopes to address this concern by exploring ERP users' motivational dynamics from an Expectancy perspective. Specifically, this article investigates the components of Effort-Performance Expectancy, Performance-Outcome Instrumentality and Outcome Valence as experienced by ERP users and the potential managerial actions affecting each corresponding motivational factor that may result in counterproductive dissonances.
Year
DOI
Venue
2005
10.1057/palgrave.ejis.3000531
EJIS
Keywords
Field
DocType
erp user,sap implementation experience,user expectation,motivational dynamic,effort-performance expectancy,outcome valence,case study,user acceptance,corresponding motivational factor,enterprise resource planning,managerial policy,expectancy perspective,performance-outcome instrumentality,mis scholar,expectancy,valence,expectancy theory
Information system,Expectancy theory,User expectations,Enterprise resource planning,Cognitive dissonance,Accounting information system,Soft systems methodology,Public relations,Computer science,Knowledge management,Strategic information system,Management science
Journal
Volume
Issue
ISSN
14
2
1476-9344
Citations 
PageRank 
References 
46
1.11
41
Authors
3
Name
Order
Citations
PageRank
Eric T. K. Lim118728.63
S-L Pan21625111.06
Chee Wee Tan31766.30