Name
Title | ||
|---|---|---|
A systematic approach for improving the quality of official statistics: Case of Korean information and telecommunication industry |
Abstract | ||
|---|---|---|
With the rapid growth of information and communication technology (ICT) in Korea, there was a need to improve the quality of official ICT statistics. In order to do this, various factors had to be considered, such as the quality of surveying, processing, and output as well as the reputation of the statistical agency. We used PLS estimation to determine how these factors might influence customer satisfaction. Furthermore, through a comparison of associated satisfaction indices, we provided feedback to the responsible statistics agency. It appears that our model can be used as a tool for improving the quality of official ICT statistics. |
Year | DOI | Venue |
|---|---|---|
2008 | 10.1016/j.im.2008.06.003 | Information & Management |
Keywords | Field | DocType |
systematic approach,customer satisfaction,telecommunication industry,rapid growth,pls estimation,responsible statistics agency,information and communication technology industry,communication technology,korean information,statistics quality,official ict statistic,official statistic,various factor,official statistics,structural equation model,associated satisfaction index,statistical agency | Economic statistics,Customer satisfaction,Official statistics,Structural equation modeling,Information technology,Knowledge management,Information and Communications Technology,Engineering,Marketing,Information industry,Reputation | Journal |
Volume | Issue | ISSN |
45 | 6 | Information & Management |
Citations | PageRank | References |
1 | 0.34 | 5 |
Authors | ||
3 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| So Young Sohn | 1 | 626 | 67.41 |
| In Sang Chang | 2 | 17 | 3.00 |
| Tae Hee Moon | 3 | 119 | 11.96 |