Name
Abstract | ||
|---|---|---|
E-Government services can be made more user-friendly by involving prospective users in the requirements engineering stage. In this paper, we present user requirements engineering activities for e-Government services, demonstrate their effectiveness by means of a case study, and reflect upon their use. We used a combination of interviews with clients and involved service employees, which resulted in a set of requirements covering the different needs of future users. The design based on these requirements was tested with fifteen potential end-users, using rapid prototyping and a citizen walkthrough. These sessions show that it is crucial to test user requirements with potential end-users to create an e-Service that successfully caters to clients, providing such things as personalization and interoperability in an e-Government setting. |
Year | DOI | Venue |
|---|---|---|
2008 | 10.1007/978-3-540-85204-9_21 | EGOV |
Keywords | Field | DocType |
user requirements,user centered design,requirement engineering | Computer science,Knowledge management,Requirements analysis,Requirements engineering,Requirements elicitation,Requirements management,Business requirements,Requirement,User requirements document,Non-functional requirement | Conference |
Volume | ISSN | Citations |
5184 | 0302-9743 | 8 |
PageRank | References | Authors |
0.46 | 13 | 4 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Lex van Velsen | 1 | 139 | 15.58 |
| Thea van der Geest | 2 | 146 | 11.74 |
| Marc ter Hedde | 3 | 53 | 2.78 |
| Wijnand Derks | 4 | 83 | 21.13 |