Paper Info
Title
Examining Agencies' Satisfaction with Electronic Record Management Systems in e-Government: A Large-Scale Survey Study.
Abstract
While e-government is propelling and maturing steadily. advanced technological capabilities alone cannot guarantee agencies' realizing the full benefits of the enabling computer-based systems. This study analyzes information systems in e-government settings by examining agencies' satisfaction with an electronic record management system (ERMS). Specifically, we investigate key satisfaction determinants that iuclude regulatory compliance,job relevance. and satisfaction With Support services for using the ERMS. We test Our model and the hypotheses in it, using it large-scale Survey that involves a total of 1,652 government agencies in Taiwan. Our results show significant effects of regulatory compliance on job relevance and satisfaction With Support Services. which in turn determine government agencies' satisfaction With an ERMS. Our data exhibit a reasonably good fit to our model, which can explain a significant portion of the variance in agencies' satisfaction with an ERMS. Our findings have several important implications to research and practice, which are also discussed.
Year
DOI
Venue
2008
10.1007/978-3-642-01256-3_3
Lecture Notes in Business Information Processing
Keywords
Field
DocType
e-government,electronic record management systems,user satisfaction,regulatory compliance,job relevance
Information system,E-Government,Knowledge management,Survey research,Management system,Government,Business
Conference
Volume
ISSN
Citations 
22
1865-1348
0
PageRank 
References 
Authors
0.34
20
4
Name
Order
Citations
PageRank
Fang-Ming Hsu1445.60
Paul Jen-hwa Hu22046112.56
Hsinchun Chen39569813.33
Han-fen Hu4375.56