Name
Title | ||
|---|---|---|
Successful Web-Based IT Support Services: Service Provider Perceptions of Stakeholder-Oriented Challenges |
Year | DOI | Venue |
|---|---|---|
2009 | 10.4018/jesma.2009092201 | IJESMA |
Keywords | Field | DocType |
information technology,service provider,service system,information systems management | Service design,Service level objective,Economics,Business service provider,Service system,Knowledge management,Service provider,Service level requirement,Application service provider,Marketing,Service delivery framework | Journal |
Volume | Issue | Citations |
1 | 1 | 3 |
PageRank | References | Authors |
0.41 | 32 | 3 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Vanessa Cooper | 1 | 13 | 3.01 |
| Sharman Lichtenstein | 2 | 121 | 14.91 |
| Ross Smith | 3 | 181 | 37.34 |