Name
Title | ||
|---|---|---|
Identifying And Determining The Key Processes For Quality Management Systems In The Hotel Sector |
Abstract | ||
|---|---|---|
In response to the need to identify and establish the strategic value of the processes covered by the Quality Standards (ISO 9001, EFQM) this work proposes a methodology that combines the Resource-Based View (RBV) with the 'process-based approach' that enables the key processes and their importance to quality system management to be identified. This methodology is applied to the hotel sector, which allows a comparison to be made with the criteria of the Q Standard of Spanish Tourism Quality and the proposal to be validated. In this respect; three types of processes have been identified: principal, complementary and support processes. |
Year | DOI | Venue |
|---|---|---|
2007 | 10.1504/IJSTM.2007.013946 | INTERNATIONAL JOURNAL OF SERVICES TECHNOLOGY AND MANAGEMENT |
Keywords | Field | DocType |
hospitality management, processes, quality system, quality standard, resource-based view, RBV | Resource-based view,Economics,Quality management system,Tourism,Hospitality management studies,Marketing,Operations management,Quality standard | Journal |
Volume | Issue | ISSN |
8 | 6 | 1460-6720 |
Citations | PageRank | References |
0 | 0.34 | 0 |
Authors | ||
2 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Victor Padron Robaina | 1 | 1 | 0.75 |
| Tomas F. Espino Rodriguez | 2 | 10 | 1.92 |