Paper Info
Title
Information Systems Development: A Normalisation Process Theory Perspective
Abstract
Purpose - This paper utilises a case study to discuss the applicability of normalisation process theory (NPT) as an alternative lens in understanding how social processes impact on the information systems development (ISD) process.Design/methodology/approach - The research was undertaken at an educational setting utilising a qualitative case approach.Findings - The research suggests a framework based on NPT. This framework aims to provide better insights of the normalisation process, based on the views of the development team. The research results strongly support the utilisation of NPT in a non-healthcare setting. NPT serves as a means to explain the factors and actions that promote the work of routine embedding of new technologies in the practice.Practical implications - The theory has its foundations in the relative paucity of the extant ISD literature. It also provides a holistic approach for explaining the dynamics entailed in IS project endeavours. This is undertaken by considering the multiplicity and heterogeneity of stakeholders. The usefulness of NPT as a theory for exploring the challenges in embedding a new practice in current ISD endeavours is shown.Originality/value - The paper discusses how NPT can assist in exploring the social production and organisation of new practices.
Year
DOI
Venue
2011
10.1108/02635571111170794
INDUSTRIAL MANAGEMENT & DATA SYSTEMS
Keywords
Field
DocType
Normalization process theory, United Kingdom, National Health Service, Information systems development Social processes, Change management
Information system,Change management,Emerging technologies,Extant taxon,National health service,Social processes,Engineering,Process theory,Management science,Normalization process theory
Journal
Volume
Issue
ISSN
111
8-9
0263-5577
Citations 
PageRank 
References 
3
0.37
16
Authors
3
Name
Order
Citations
PageRank
Rohan Sooklal130.37
Thanos Papadopoulos219717.90
Udi Ojiako330.37