Paper Info
Title
Using the Internet: Skill related problems in users' online behavior
Abstract
This study extends the conventional and superficial notion of measuring digital skills by proposing definitions for operational, formal, information and strategic skills. The main purpose was to identify individual skill related problems that users experience when navigating the Internet. In particular, lower levels of education and aging seem to contribute to the amount of experienced operational and formal skill related problems. With respect to information skills, higher levels of education seem to perform best. Age did not seem to contribute to information skill related problems. Results did reveal that age had a negative effect on selecting irrelevant search results. Individual strategic Internet skill related problems occurred often, with the exception of subjects with higher levels of education. Younger subjects experienced far less operational and formal skill related problems, but there was no difference regarding information and strategic skill related problems.
Year
DOI
Venue
2009
10.1016/j.intcom.2009.06.005
Interacting with Computers
Keywords
DocType
Volume
higher level,digital skill,individual strategic internet skill,digital skills,digital skills computer literacy information literacy digital inequality digital divide,individual skill,younger subject,strategic skill,digital divide,online behavior,lower level,formal skill,information skill,digital inequality,information literacy,irrelevant search result,computer literacy,user experience
Journal
21
Issue
ISSN
Citations 
5-6
Interacting with Computers
50
PageRank 
References 
Authors
2.56
14
2
Name
Order
Citations
PageRank
Alexander J. A. M. van Deursen1502.90
Jan van Dijk235227.66