Paper Info
Title
INFOSHOP: A Decision Support Tool for Local Government Regulatory Advice
Abstract
This paper describes the implementation of the INFOSHOP, a unique collaboration between UK central and local government agencies to develop a decision support tool. INFOSHOP helps non-technical front-line reception staff handle complex enquiries on a wide range of government regulations. The paper describes the knowledge engineering and the knowledge level modeling undertaken for the project. The paper describes the design, implementation and architecture of the resulting distributed system that supports local customisation of the knowledge-base in a controlled managed process. The paper concludes by showing that INFOSHOP can be considered a CBR system that uses derivational replay to solve problems rather than the more common retrieval of problem-solution pairs.
Year
DOI
Venue
2000
10.1007/3-540-45408-X_12
PRICAI Workshops
Keywords
Field
DocType
derivational replay,local government regulatory advice,cbr system,common retrieval,knowledge level,local customisation,local government agency,decision support,knowledge engineering,government regulation,decision support tool,complex enquiry,distributed system,knowledge base
Architecture,Knowledge level,Local government,Computer science,Decision support system,Knowledge management,Artificial intelligence,Knowledge engineering,Machine learning,Government
Conference
ISBN
Citations 
PageRank 
3-540-42597-7
0
0.34
References 
Authors
6
1
Name
Order
Citations
PageRank
Ian Watson124222.95