Paper Info
Title
Service Science, Management, Engineering, And Design (Ssmed): An Emerging Discipline Outline & References
Abstract
The growth of the global service economy has led to a dramatic increase in our daily interactions with highly specialized service systems. Service (or value-cocreation) interactions are both frequent and diverse, and may include retail, financial, healthcare, education, on-line, communications, technical support, entertainment, transportation, legal, professional, government, or many other types of specialized interactions. And yet surprisingly few students graduating from universities have studied anything about service or service systems. Service Science, Management, Engineering, and Design (SSMED), or service science for short, is an emerging discipline aimed at understanding service and innovating service systems. This article sketches an outline and provides an extensive, yet preliminary, set of references to provoke discussions about the interdisciplinary nature of SSMED. One difficult challenge remaining is to integrate multiple disciplines to create a new and unique service science.
Year
DOI
Venue
2009
10.4018/jisss.2009070101
INTERNATIONAL JOURNAL OF INFORMATION SYSTEMS IN THE SERVICE SECTOR
Keywords
Field
DocType
Literature Review, Service Economy, Service Science Management Engineering and Design, SSMED
Service design,Service (economics),Knowledge management,Service provider,Service product management,Service desk,Engineering,Service economy,Technical support,Marketing,Service delivery framework
Journal
Volume
Issue
ISSN
1
3
1935-5688
Citations 
PageRank 
References 
64
4.13
8
Authors
2
Name
Order
Citations
PageRank
Jim Spohrer1981123.14
Stephen K. Kwan27122.85