Title
A method for helpdesk-oriented question answering
Abstract
We propose a Question Answering (QA) method that answers actions for a how-question. We model an action as a verb phrase consisting of a main verb and its governing noun phrase. Existing QA methods resemble consulting dictionaries and encyclopedias, in which users satisfy their intellectual cravings. In contrast, our method is a step toward automation of a helpdesk or a call center, which suggests solutions to alleviate user's problems. We show the effectiveness of our method experimentally.
Year
DOI
Venue
2009
10.1145/1667780.1667864
IUCS
Keywords
Field
DocType
verb phrase,intellectual craving,question answering,qa method,call center,main verb,noun phrase,helpdesk-oriented question answering,satisfiability
Noun phrase,Verb,Verb phrase,Determiner phrase,Question answering,Phrase search,Computer science,Automation,Encyclopedia,Natural language processing,Artificial intelligence,Linguistics
Conference
Citations 
PageRank 
References 
0
0.34
2
Authors
2
Name
Order
Citations
PageRank
Satoru Sasaki100.34
Atsushi Fujii248659.25