Paper Info
Title
Web Knowledge Management for Small and Medium-Size Enterprises - WebTour: A Case Study from the Tourism Sector
Abstract
The current enterprise world has become global and complex. Knowledge management is a key to have a competitive advantage as it allows detecting in advance customer trends and market evolution. While knowledge management systems are usually unaffordable for small or even medium-size enterprises, a tool to be shared between them is a more realistic solution. The system, based on client/server architecture with a web interface, is able to provide top Information Technology (IT) solutions for a low cost so that small and medium business can also use these systems to acquire competitive advantage. We have developed a solution for a IT enterprise providing an on-line reservation system for small tourist lodgings and travel agencies. It consists of a Data Warehouse (DW) and a Decision Support System (DSS) which is currently being offered as a value-added service for providers and customers. The DSS is also used by the Acquisition Component of a Knowledge Management System (KMS).
Year
Venue
Keywords
2006
ICEIS 2006: PROCEEDINGS OF THE EIGHTH INTERNATIONAL CONFERENCE ON ENTERPRISE INFORMATIONAL SYSTEMS: DATABASES AND INFORMATION SYSTEMS INTEGRATION
value-added services,web-based services,web knowledge management,decision support system,data warehousing,on-line analysis processing
Field
DocType
Citations 
Reservation,Data warehouse,Architecture,Information technology,Computer science,Competitive advantage,Decision support system,Knowledge management,Tourism,User interface
Conference
0
PageRank 
References 
Authors
0.34
5
5
Name
Order
Citations
PageRank
María M Abad-Grau1245.78
Francisco Araque27312.27
Rosana Montes3467.43
María Visitación Hurtado44611.03
Miguel J. Hornos510114.77