Paper Info
Title
Understanding the key success factors of RFID use in Supply Chain Management: a Delphi study
Abstract
As Information Technology (IT) plays a pivotal role in Supply Chain Management (SCM), not only do modern companies leverage it as a tool in SCM, they also actively seek its assistance in enhancing their competitive advantages. Radio Frequency Identification (RFID) has emerged as a new technology that has attracted much attention because of its major technological contribution to the changing business environment. This paper contributes by referring to the theory of Diffusion of Innovation, and reviews all the relevant literature on the introduction of RFID and its success factors. This paper seeks to collate opinions from experts from industries, academics, and governments on the RFID using two rounds of experts' questionnaires. The results show that there are 21 key success factors within six dimensions, namely, organisation, environment, organisation decision-makers, system, tasks, and project management. The findings from this research can serve as a reference in introducing RFID systems to organisations as a means to reduce the high failure rates of large-scale projects.
Year
DOI
Venue
2010
10.1504/IJMC.2010.032977
IJMC
Keywords
Field
DocType
key success factor,information technology,high failure rate,delphi study,success factor,organisation decision-makers,business environment,competitive advantage,rfid system,supply chain management,rfid use,radio frequency identification,delphi method,key success factors,scm,rfid,mobile communications
Critical success factor,Open market operation,Information technology,Computer science,Competitive advantage,Supply chain management,Delphi method,Radio-frequency identification,Marketing,Project management
Journal
Volume
Issue
ISSN
8
3
1470-949X
Citations 
PageRank 
References 
2
0.37
35
Authors
3
Name
Order
Citations
PageRank
Shin-Yuan Hung191249.10
She-I Chang217615.20
Chi-Ping Ting320.37