Name
Abstract | ||
|---|---|---|
The discussion entails redesign of the processes theaters use to provide services. Based on the original process theaters use, the new process combines mobile devices and customer relationship management (CRM) which affords every customer with personal service, and builds trust and loyalty. |
Year | DOI | Venue |
|---|---|---|
2013 | 10.1109/ICSSI.2013.55 | ICSSI |
Keywords | Field | DocType |
personal service,redesigning theaters,processes theater,mobile device,original process theater,new process,customer relationship management,trust,crm,movie,internet,cinematography,mobile devices,motion pictures | Customer intelligence,Customer retention,Customer relationship management,Service quality,Customer to customer,Loyalty,Customer advocacy,Marketing,Customer Service Assurance,Process management,Business | Conference |
Citations | PageRank | References |
0 | 0.34 | 0 |
Authors | ||
5 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Mei-Ting Jou | 1 | 0 | 0.34 |
| Yu-Pei Chen | 2 | 0 | 0.34 |
| Thai Dao | 3 | 0 | 0.34 |
| Ting-Jun Chen | 4 | 0 | 0.34 |
| Yi-ling Chen | 5 | 14 | 4.81 |