Name
Abstract | ||
|---|---|---|
This paper presents a new, compelling argument for a larger potential to reduce labor cost by adopting cloud computing in enterprise IT. The additional cost reduction is possible in the labor intensive activities of customer-specific customization of cloud services, tools support, and customer-facing service management. These essential service delivery processes are excellent candidates for standardization and automation using the cloud computing principles. We present examples of such processes and potential for optimization in these processes. |
Year | DOI | Venue |
|---|---|---|
2013 | 10.1109/CLOUD.2013.90 | Cloud Computing |
Keywords | Field | DocType |
essential service delivery process,end-to-end view,additional cost reduction,compelling argument,labor cost,customer-facing service management,labor intensive activity,cloud computing,larger potential,cloud service,cloud computing principle,labor cost reduction | Services computing,Service management,Computer science,Knowledge management,Risk analysis (engineering),Utility computing,Cloud computing security,Standardization,Service delivery framework,Cost reduction,Cloud computing,Distributed computing | Conference |
ISSN | ISBN | Citations |
2159-6182 | 978-0-7695-5028-2 | 1 |
PageRank | References | Authors |
0.37 | 2 | 3 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Murthy Devarakonda | 1 | 46 | 11.75 |
| Purnendu Gupta | 2 | 1 | 0.37 |
| Chunqiang Tang | 3 | 1287 | 75.09 |