Paper Info
Title
A survey of software learnability: metrics, methodologies and guidelines
Abstract
It is well-accepted that learnability is an important aspect of usability, yet there is little agreement as to how learnability should be defined, measured, and evaluated. In this paper, we present a survey of the previous definitions, metrics, and evaluation methodologies which have been used for software learnability. Our survey of evaluation methodologies leads us to a new question-suggestion protocol, which, in a user study, was shown to expose a significantly higher number of learnability issues in comparison to a more traditional think-aloud protocol. Based on the issues identified in our study, we present a classification system of learnability issues, and demonstrate how these categories can lead to guidelines for addressing the associated challenges.
Year
DOI
Venue
2009
10.1145/1518701.1518803
CHI
Keywords
Field
DocType
classification system,associated challenge,traditional think-aloud protocol,software learnability,higher number,evaluation methodology,user study,learnability issue,important aspect,new question-suggestion protocol,usability,evaluation,think aloud
Computer science,Usability,Software,Human–computer interaction,Think aloud protocol,Learnability
Conference
Citations 
PageRank 
References 
98
3.92
33
Authors
3
Name
Order
Citations
PageRank
Tovi Grossman12689147.40
George W. Fitzmaurice23423512.31
Ramtin Attar31638.69