Paper Info
Title
Differences in Efficiency between B2Bs and B2Cs in the Japanese IT Services Industry
Abstract
The purpose of this study is to investigate the efficiency of the hierarchies embedded in the Japanese IT services industry. Especially, this paper focuses on the differences in efficiency between B2Bs and B2Cs. Empirical models used in the literature on the productivity paradox and outsourcing often have conflicting results. To mirror the reality of the industry, it is necessary to show results in a more graphical fashion. This paper uses an instrument called the RL-chart method to visualize efficiency. The method has three components: the RL-chart, the RPE-LCP curve and the RPE-cascade. The RL-chart expands a one-dimensional index for revenue per employee (RPE) to a two dimensional map. The RPE-LCP curve is drawn on the RL-chart by conducting curve regression analysis to identify the average annual salary per person. The RPE-cascade is comprised of a set of indicators (RPE (i), i=0, 1, 2, 3) according to an SG&A (Sales, general, and administrative expenses) structure to envision the cost balance between outsourcing and in-house operation.
Year
DOI
Venue
2012
10.1109/CEC.2012.14
Commerce and Enterprise Computing
Keywords
DocType
ISSN
administrative expense,curve regression analysis,japanese it services industry,rpe-lcp curve,average annual salary,rl-chart method,dimensional map,cost balance,conflicting result,empirical model,regression analysis,service industries,costing,productivity,curve fitting,outsourcing
Conference
2330-9903
ISBN
Citations 
PageRank 
978-1-4673-6246-7
0
0.34
References 
Authors
8
1
Name
Order
Citations
PageRank
Hiroshi Sasaki191.99