Title
How users reciprocate to computers: an experiment that demonstrates behavior change
Abstract
We conducted an experiment to investigate if computers could motivate users to change their behavior. By leveraging a social dynamic called the "rule of reciprocity," this experiment demonstrated that users provided more helping behavior to a computer that had helped them previously than to a different computer. Users also worked longer, performed higher quality work, and felt happier. Conversely, the data provide evidence of a retaliation effect.
Year
DOI
Venue
1997
10.1145/1120212.1120419
CHI Extended Abstracts
Keywords
Field
DocType
social dynamic,empirical study,behavior change,social dynamics,reciprocity,agents,empirical studies
Persuasion,Computer science,Helping behavior,Media equation,Human–computer interaction,Reciprocity (social psychology),Social dynamics,Empirical research,Behavior change
Conference
ISBN
Citations 
PageRank 
0-89791-926-2
41
20.74
References 
Authors
2
2
Name
Order
Citations
PageRank
B. J. Fogg12694515.36
Clifford Nass22416587.98